Overview: If the chatbot is stuck or providing irrelevant information, the issue is typically related to knowledge source access or prompt failure.

Quick Checks: 1. Ensure the source documents (e.g., FAQ page, knowledge base articles) are still accessible to the bot. 2. Verify that the current prompt template hasn’t been accidentally modified.

Human Takeover: Utilize the live chat human takeover function immediately to handle the current customer inquiry while the issue is being debugged.